Based on plan usage, Internet connection to eligible HP printer, valid credit/debit card, email address, and delivery service in your geographic area.When used in accordance with setup instructions.For more information about fill and yield, see. Some ink from included bottles is used to start up the printer. Actual yield varies based on content of printed pages and other factors. Cost per page based on expected black and composite (cyan/magenta/yellow) page yield results based on HP methodology and continuous printing of ISO/IEC 24712 test pages. HP ink bottles compared to HP ink cartridges.An HP printing system consists of HP printer, HP paper and Original HP supply. 3.3 emissions limit or earlier BA versions applicable when printing system launched. Up to A3+ page size HP printing systems meet Blue Angel DE-UZ 205 sec.Does not include ink bottles and other products not listed. 82% of Original HP Ink Cartridges contain between 45-70% recycled plastic.Based on a SpencerLab 2018 study commissioned by HP for the on-average performance of 12 brands of remanufactured cartridges, refilled cartridges from leading refill service providers, and refill kits compared to Original HP Ink Cartridges (61XL, 62XL, 63XL, 564XL, 950XL, 951XL, 970XL & 971XL) sold in North America.If checking for and removing packing materials and paper did not resolve the issue, continue to the next step.ĬLICK HERE FOR MORE STEPS AND INSTRUCTIONS. Reconnect the power cord, and then turn on the printer. Insert the toner cartridge into the printer, and then close the toner cartridge door. Gently rock the toner cartridge from front to back to make sure the toner is distributed evenly. Hot water sets toner into the fabric.įigure : Removing the protective sealing tape If toner gets on your clothing, wipe it off with a dry cloth and wash the clothing in cold water. To remove the protective sealing tape, pull the tab away from the toner cartridge, and then discard. Look for and remove any additional packing material or paper debris inside the toner cartridge area.Ĭheck for and remove the orange tab on the toner cartridge.Ĭheck for and remove the protective sealing tape on the toner cartridge. Look for and remove any packing material such as cardboard, tape, or paper debris.įigure : Example of removing packing material The following images might show a different printer than your model, but the steps are the same.ĭisconnect the power cord from the printer.įigure : Opening the toner cartridge door Step 2: Check for packing materials and paperĬheck the toner cartridge and printer for any packing materials and paper that might be causing the error message. If using genuine HP toner supplies did not resolve the issue, continue to the next step. You can also purchase genuine HP cartridges and supplies from other retailers. If necessary, select your country/region.įollow the on-screen instructions to order new supplies or check cartridge compatibility with your printer.
Visit HP SureSupply to check ink or toner cartridge compatibility or purchase replacement cartridges and other supplies.
To check the authenticity of your cartridges, go to hp.com/go/anticounterfeit. If you do not use genuine HP cartridges, the steps in this document might not resolve the issue. HP cannot guarantee the quality or reliability of non-HP or refilled cartridges.
HP recommends that you use genuine HP ink or toner supplies. While you respond to that, here's what you need to do: Have you ensure genuine HP Ink cartridges are being used?ĭid you check for the packing materials and paper? As I understand the HP Printer isn't recognizing the replacement cartridge,ĭon't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: